The channels your customers use.
Website chat, Facebook and Instagram messages, WhatsApp and SMS.
Automate · Stage 03
AI Agents
AI where it genuinely saves time, and nowhere it does not.
AI gets used for novelty far more often than it gets used well. Done properly, it handles the repetitive first pass — answering common questions, qualifying an enquiry, checking availability — and hands over to a person the moment it should. We build these around your actual services and pricing, not a generic chatbot template.
Who this is for: a business getting enough enquiries that answering all of them personally has become the bottleneck.
What's included in our AI agent build
Trained on your business only.
Your services, prices or price ranges, hours, service areas, policies and FAQs, written into a knowledge document you approve. If the answer isn't there, it says it will check with the team.
Qualifies and books.
It asks the questions you would (suburb, job type, urgency), captures name and contact details, and books into your calendar or booking system.
Clear handover rules.
Complaints, health questions, custom quotes or anyone asking for a person go straight to you. You get the full conversation by SMS or email, and the customer is told when to expect a call.
Guardrails.
It won't invent prices, give medical, legal or financial advice, or pretend to be human. It introduces itself as an AI assistant.
Privacy handled properly.
Your privacy policy updated, AI use disclosed, and sensitive or health information kept out of tools that train on your data, in line with OAIC guidance.
Tested before launch.
30 scripted conversations, including awkward, off-topic and angry ones. Then you test it yourself.
Connected to your systems.
Leads and summaries go into your CRM, booking system or inbox through APIs and automation (n8n, Zapier or Make).
A monthly review.
We read the transcripts, fix wrong or weak answers, update the knowledge document, and report conversations, leads, bookings and handovers.
You own: the knowledge document, prompts and workflows, set up in your accounts.
Paid directly by you: AI model and SMS usage, estimated before you start.
How we work
- Week 1
Discovery
Your top 20 customer questions, handover rules, channels and systems.
- Weeks 1–2
Knowledge document
Written by us, approved by you.
- Weeks 2–3
Build and connect
Channels, booking, CRM and notifications.
- Week 3
Testing
Scripted tests, your own testing and two rounds of changes.
- Week 4
Soft launch
One channel or after-hours first, then everywhere.
- Monthly
Transcript review and report
Most agents go live in 3–4 weeks.
Working with us
- You deal with Prasenjit, the founder, from the first call to handover.
- Our team is in Kolkata, India. Calls run 11 am–8 pm Sydney time. We keep working after your day ends, so small changes are often ready by the next morning.
- We reply within one Australian business day.
- We write for Australia. Copy and campaigns use Australian English and are checked against the ACCC, Ahpra, Spam Act and Privacy Act rules that apply to your business.
- You own your accounts. We work inside accounts in your name, and you can remove our access at any time.